Source: www.solgari.com
Tech News

Solgari announces release of its AI-enabled solution “Converse” at Microsoft Inspire

Solgari, the global Microsoft ISV and provider of the Dynamics 365 All-Channel Solution recently announced, at Microsoft Inspire, the release of Converse as the customer and agent UI.

Solgari is the enterprise solution for organizations with demanding, multi-channel needs, who are looking to increase efficiency and effectiveness, meet all related compliance requirements, and to delight customers. Their solution has made a global impact being used in over 40 countries to-date, serving customers across financial services, fintech, retail, e-commerce and many more, all on a per user per month SaaS model.

As a global Microsoft ISV, Solgari works with the leading D365 Microsoft partners in Australia, Singapore, Hong Kong, India, UK, Germany, Scandinavia, Canada, and the US, who are building transformative cloud solutions on Dynamics 365 and the Power Platform for their customers.

Their new solution, Converse, is an innovative, browser-based solution that utilizes Solgari’s cutting edge artificial intelligence (AI) and machine learning (ML) to empower conversations in the browser, delivering a consistent experience across all channels – audio, video, chat, SMS and more.

Solgari’s combination of AI and ML delivers smoother conversations between agents and customers through a “Know Me” and “Support Me” principle, with all communications delivered seamlessly within Dynamics 365 via Microsoft’s Channel Integration Framework.

To celebrate this release, ­­Solgari is offering a free two-week trial for Dynamics 365 users so they can see the end-to-end solution in action. The solution is also available on Microsoft AppSource using the Channel Integration Framework – Microsoft AppSource: Solgari – the Dynamics 365 All-Channel Solution

“Converse is the future of communications. We’re moving away from the concept of having individual and separate channels,” noted Vance Harris, CTO, Solgari. “Converse empowers true, seamless conversation, all inside the browser. The combination of our features and functionality, with AI and ML, means that customers can enjoy richer conversations, however, and wherever they choose.”

Raz Dynamics, MVP, and head of the Microsoft Dynamics Community added, Solgari delivers an impressive all-channel communications solution. We’re really excited about what this can do for Dynamics 365 users.”

To view the Customer Journey in action please click here.