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Irish Technology Companies Transform the Workplace and Customer Experience with Digital Technologies

Digital/Hybrid Workplace Solutions

When the workplace landscape changed dramatically in 2020, the team at Capella quickly recognized a genuine gap in the marketplace for both employers and employees. Using their workplace design background, Capella’s founders created an innovative, online solution to support work-from-home strategies.

Capella’s practical tools and hot-desking software help companies bring employees back to the office safely and seamlessly through a flexible management and working environment. The product digitally maximizes the collaboration and productivity of team members in and out of the office by streamlining the day-to-day office logistics.

The platform allows organizations to easily share hybrid schedules with colleagues and managers, taking the guesswork out of where and when people are working. The system makes it easy to find colleagues, coordinate calls and video meetings, and support staff working from home with remote ergonomic training, risk assessments, and help with their home office configuration.

Additionally, the system’s real-time workplace metrics and data help employers make informed decisions about the workplace. From long-term cost savings analysis of real estate to work-from-home set-up and risk assessments, Capella provides managers with the tools needed to make informed decisions.

Capella will be attending the Consumer Electronics Show in Las Vegas, Nevada in January 2022. If you would like to meet with the Capella team at CES you can contact their Enterprise Ireland Market Advisor Niamh O’Donnell to schedule a meeting at Niamh.ODonnell@enterprise-ireland.com.

 

Transforming customer relationships

Sweepr is also leading the way of digital transformation – but instead of focusing on the employee, they focus on the customer. While the notion of the personalized customer relationship is not entirely new, Sweepr’s innovative approach of applying research-led data and guidelines to optimize the customer experience effectively is.

Companies can deploy the system’s predefined journeys or use the Sweepr Experience Centre to create their own custom experience. Sweepr’s 7 Principles of Personalization ensure a truly unique customer experience, enabling an automated interaction to feel like a human conversation. The company firmly believes that customer relationships can evolve in the digital space by simulating the feeling of a conversational human touch. Sweepr is a versatile and scalable white-label solution designed for a business’ digital customer engagement needs.

Sweepr’s suite of products enables organizations to observe, learn, and apply valuable customer insights. They are ensuring a persistent and continuous real-time personalized experience, allowing organizations to create deep, digital relationships with customers.

The digital technologies Capella and Sweepr provide are bringing both personalization and efficiency to a changing world. Enterprise Ireland’s support of companies like Capella and Sweepr is transforming workplaces and customer experiences by providing needed solutions to global issues. 

Sweepr will be attending the Consumer Electronics Show in Las Vegas, Nevada in January 2022. If you would like to meet with the Sweepr team at CES you can contact their Enterprise Ireland Market Advisor Niamh O’Donnell to schedule a meeting at Niamh.ODonnell@enterprise-ireland.com.

 

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