It’s no secret that tech has taken over the way business is done. Robotics are more sophisticated. A.I. and machine learning are driving automation with never-before-seen accuracy. The workforce and the workplace are evolving. Everything from product development to talent is affected. In this fast-evolving environment, adaptability and agility are critical in order for businesses to remain competitive in the shifting technological culture.
For these reasons, hundreds of industry professionals will meet at the OWS 2.0 Show, hosted by the association group IAOP, February 17-19, Orlando, Florida. Attendees will discuss disruption, machine learning, intelligent automation, the new governance, and all things transformation in the world of collaborative partnerships (like outsourcing, shared services, GBS).
IAOP is the association that brings together customers, providers, and advisors in a collaborative, knowledge-based environment that promotes professional and organizational development, recognition, certification, and excellence to improve business service models and outcomes. With today’s technologies causing significant disruption in customer experience (CX) operations around the world, business networking is critical.
For good reason, Ireland is globally recognized as a region where complex customer interaction meets technology, resulting in the enhancement of services, efficiency, and customer satisfaction. This year, three client companies will be participating at OWS in Booth #50, with the CRIOS Group. CRIOS is a group of high-performance Business Process Outsourcing companies from Ireland that partner with world-class corporations to deliver unparalleled service experiences.
Companies participating with the CRIOS Group at OWS 2.0 include:
Arise: Arise designs and runs Customer Support services that deliver excellent customer experience in a flexible, cost-effective way. Working with clients in complex, regulated and multi-lingual environments, Arise brings deep expertise across data, process, and service to deliver the best possible experience to their clients’ customers.
Arema Connect: specializes in customer conversations via voice, email and digital channels. Delivering best-in-class 24x7x365 Customer Support and Market Research services. That’s why some of the world’s leading companies trust Arema Connect to be the voice of their brand.
Since 2014 Arema Connect have been working with Balsam Hill, one of the largest Artificial Tree eCommerce companies in the world. Arema Connect’s multilingual team has been taking care of Email, Telephone and Live Chat Support for Balsam Hill’s UK, French, German and Australian Customers on a 24×7 basis.
Zevas, a customer contact solution for companies that serve a cross-section of industry verticals from Telecommunications to Financial Services across European and North American markets.