Business description

Founded in 1994 by John O'Sullivan, Westbourne IT Global Services provides Enterprise Service Desk and Laboratory Technical Support for Life Science, Food and other FDA regulated Sectors.

Our vision is a world where critical technologies always work and with offices in Cork, Ireland and Auckland, New Zealand we make this happen with a true “follow the sun” Global Support capability.

Our flexible solutions are based on experience providing services for some of the world’s leading Life Science companies and we designed our solutions completely around your requirements, providing Levels 1 to 3 engineers, remotely and or onsite with native language fluency in 10+ European and Asia languages.

Products and services

GLOBAL ENTERPRISE SERVICE DESK

• Technical support to large multi-national clients.
• Multi-lingual environment where there is a requirement for an integrated, multi-layered delivery model.
• Level 1 function is backed-up by a Level 2 and, in some cases, a Level 3 function.
• On-site, deployment and consultancy services.

GLOBAL IT LABORATORY SERVICES

• Provide an integrated remote and onsite support for Manufacturing and R&D.

Ranging from system administration of instruments, connectivity of multiple instruments / systems, maintenance of informatic solutions, data analytics and system upgrades.

• Provide the service, either remotely or on-site.

Value proposition

We give you an experienced and attentive team of engineers with local language capabilities, ensuring a productive environment for your staff. We guarantee fast resolution of issues when they arise and great communications to keep customer satisfaction ratings high.

• Vendor agnostic support of your hardware and software from highly skilled and experienced engineers.

• Exceptionally high CSAT scores.

• True follow the sun multilingual support from our teams in Ireland, US, UK and New Zealand.

• Two decades servicing the IT challenges of Life Science and other industries.

• A commitment to continual improvement of our service model through technology innovation and value-add developments.

The benefits of our Near Shore Service are exceptionally high “first-time right” fixes, CSAT scores, increased Service Desk uptake and a willing/flexible approach to your ever-changing requirements delivered by engineers who truly care.

Standards and certificates

• ISO 9001

Key partners