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Business description

Arema Connect is an Irish based contact center specializing in 24/7 E-commerce Support for multinationals. Founded in 2001, the business is owner-managed by Chief Executive Pat Keogh. Our mission is to transform customer support for our clients, through our people, processes and technology.

Products and services

Our experienced team Support the customer's journey over an Omni-channel platform. Our workforce integrates with our clients’ in-house team and delivers positive customer engagement, administrative and retail network support. Our services include:

• Answering Product Related Queries
• Product Order Lines
• Updating Customers’ Accounts
• Processing Payments
• Logistical Queries
• Refund Processing/Collection Management
• Administrative Support
• Project Management
• Product Recall

Value proposition

Our 24/7 Irish contact centre is an ISO accredited outsourcing specialist for the retail sector. Arema Connect’s clients benefit from cost-effective scalable solutions by reducing their administrative and human resources expenditure. We provide an integral partnership approach to support clients’ exporting requirements through excellent ecommerce customer support.

Standards and certificates

  • ISO 9001:2015 PSYCHED Awards 2018 & 2019 Shortlisted for the CCMA Shared Services Centre of the year 2018 Sockie Social Media Award Winner 2017 Best Small or Growing Contact Centre or Shared Services Centre – 2014

Key partners

• Crios Group, Enterprise Ireland, CCMA