Sweepr, the customer care platform for the connected home, announced that the Amazon Alexa Fund has joined its recently completed $9m series A round as a strategic investor.
The Sweepr platform works by gathering detailed digital context in response to each consumer’s support request and leveraging this content to automatically and intelligently choose the best content to deliver specific, relevant, customized help. It delivers this support through instructions, pictures, and videos that are easy to understand and targeted to the technical skill of each consumer. Sweepr is lowering the barriers for customers to get meaningful help in the moment that they need it.
“Customers love using Alexa to control their connected devices, and we want to continue to make the entire smart home experience even simpler and more convenient,” said Paul Bernard, director of the Alexa Fund. “Sweepr is enabling this type of convenience through its customer support services, and we’re excited to support their growth as a strategic investor.”
Commenting on the announcement, Alan Coleman, founder, and CEO of Sweepr said, “We believe that technical support needs to be available in the moment of need rather than after waiting on hold for a care agent to answer the phone.
Coleman added: “Instantly available voice interfaces in the home, what we term voice-first care, is becoming a critical enabler of this experience as they become more ubiquitous. We are delighted to welcome the Alexa Fund as a Sweepr investor, which reinforces our confidence that we are on the right path towards transforming customer technical support to address the growing complexity of our connected home environments.”
The 1.1 billion broadband connections globally have led the rise of smart devices in the home. Projections by Strategy Analytics and International Telecommunications Union (ITU) outline that by 2022 there will be 4.3 billion devices in our homes. However, the adoption of the smart home has the potential to be undermined by poor customer support and frustrating experiences. Through its voice-activated platform, Sweepr will enable end-customers to ask everyday questions like “Why is my Netflix not loading?” and Sweepr will provide answers in real-time.
Sweepr works with broadband service providers and large appliance manufacturers and has successfully completed pilots of their technology with clients in both North America and Europe. The Sweepr technology is delivered as a white-label cloud service embedded within the end-consumer facing digital support channels of their clients such as mobile applications and voice assistants.